I3malaysia Privacy Policy
Your privacy is our priority. This document explains in detail how i3malaysia collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Updated: January 2026
1. Information We Collect
When you register and use the i3malaysia platform, we collect several categories of information to ensure the services we provide function properly and securely. The types of information collected are as follows:
- Account information: Your full name, email address, phone number, date of birth, username, and encrypted password provided during registration.
- Personal identification information: Identity documents requested during the account verification process, such as a copy of your IC or passport.
- Payment information: Deposit and withdrawal transaction details in MYR, including the bank name and bank account information used. Full account numbers are not stored in plain text.
- Device and browser information: IP address, browser type, operating system, mobile device model, and language settings used to access the platform.
- Usage data: Records of in-platform activity including games played, bets placed, session duration, and navigation clicks. This data is used to improve the user experience.
- Cookies and tracking technologies: Session data and user preferences stored via cookies to keep the platform running smoothly and maintain your personal settings.
2. How We Use Your Information
All information collected by i3malaysia is used solely for legitimate purposes directly related to the operation of the platform. We do not sell or transfer your personal data to third parties for marketing purposes. The purposes for which your information is used are as follows:
- Processing account registrations and verifying user identities in accordance with legal requirements.
- Processing deposits, withdrawals, and financial transactions in MYR securely.
- Providing customer support and resolving any complaints or enquiries submitted.
- Sending important notifications related to your account, policy changes, or security updates via email or the app.
- Detecting and preventing fraud, multi-account usage, or any activity that violates the platform's terms.
- Analysing aggregated, anonymised usage patterns to improve platform design and the overall user experience.
- Complying with legal obligations and applicable regulations in Malaysia.
3. Cookies and Tracking Technologies
The i3malaysia platform uses cookies — small data files stored on your device — to enable core platform functionality, maintain login sessions, and save user preferences. The cookies we use fall into two main categories:
- Essential cookies: Required for core platform operations such as session authentication, login security, and bet slip management. Without these cookies, the platform cannot function properly.
- Analytics cookies: Used to understand how users interact with the platform. Data collected is anonymised and used solely to improve service quality.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect platform functionality and your ability to log in or complete transactions.
4. Data Storage, Security, and Third-Party Sharing
Storage and Security
I3malaysia stores all user data on servers protected by SSL encryption and strict technical security measures. Access to personal data is limited to staff who require it to perform their duties, and all staff are bound by confidentiality obligations.
User passwords are stored in hashed form and cannot be decrypted. Financial information is handled in accordance with established security standards to prevent any unauthorised disclosure. Your data is retained for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law.
Third-Party Sharing
I3malaysia does not sell, rent, or share users' personal data with third parties for marketing purposes. Data sharing is strictly limited to the following situations:
- Third-party payment processors used to handle deposit and withdrawal transactions in MYR, bound by strict confidentiality agreements.
- Malaysian government authorities or law enforcement when required to do so by law or court order.
- Technical service providers that support platform operations, such as cloud services and technical support, subject to data protection agreements.
In all such instances of sharing, third parties are only permitted to use the data for specified purposes and may not use it for any other reason.
5. User Rights and How to Contact Us
Right to Access and Correction
As an i3malaysia user, you have the right to request a copy of the personal data we hold about you. If you find any information that is inaccurate or out of date, you may request a correction through your account settings page or by contacting our support team.
Right to Erasure
You may request deletion of your account and personal data by contacting the i3malaysia support team. Deletion requests will be processed within a reasonable timeframe, subject to any legal data retention obligations that may require us to retain certain records for a minimum period as prescribed by Malaysian law.
Privacy Policy Updates
I3malaysia reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform following such notification constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact the i3malaysia support team by email at: [email protected]. You may also refer to our FAQ us for answers to the most frequently asked questions.
Have more questions about privacy or how the platform works?
The i3malaysia team is here to help. Check the FAQ page for quick answers, or register an account to start enjoying a safe and secure platform experience.